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Server and Windows technologies career Path

Technology	Available series

	MTA (student only)	MCTS	MCITP	MCPD	MCM	MCA
Microsoft BizTalk Server		X
Microsoft Exchange Server Learn about all Exchange Server certifications		X	X		X
Microsoft Project Server		X	X
Microsoft SQL Server Learn about all SQL Server certifications	X	X		X	X	X
Windows Small Business Server		X
Windows Server Learn about all Windows Server certifications	X	X	X		X	X
Windows Essential Business Server Learn about all Windows Server certifications		X
Microsoft System Center		X
Microsoft Virtualization Learn about all Microsoft Virtualization certifications		X	X
SharePoint Server Learn about all SharePoint Server certifications		X	X	x	X	X

The objectives of Service Management

The primary objective of Service Management is to ensure that the IT Services are aligned to the business needs. It is imperative that the IT Services underpin the business processes but it is also increasingly important that IT should act as an agent for Change to facilitate business transformation.

 

 

 

Figure 1.2 - Service Support: coverage
Click here to view a larger version in a new browser window.

Most organisations that use IT will be dependent on it. If IT processes are not implemented, managed and supported in the appropriate way, the business will probably suffer unacceptable degradation in terms of loss of productive hours, higher costs, loss of revenue or perhaps even business failure, depending upon the criticality of the IT service to the business.

IT service provision, in all organisations, needs to be matched to current and rapidly changing business demands. The objective is to continually improve the quality of service, aligned to the business requirements, cost-effectively. To meet this objective, three areas need to be considered:

1. People with the right skills, appropriate training and the right service culture
2. Effective and efficient Service Management processes
3. Good IT Infrastructure in terms of tools and technology.

These three areas will only facilitate the implementation or realisation of the objectives if they are considered in relation to a conscious, structured mechanism of alignment or 'steering' towards concrete business focused goals. Unless People, Processes and Technology are considered and implemented appropriately within a steering framework, the objectives of Service Management will not be realised.

ITIL Organisation Structure

Change the size of and Defrag Win XP's Virtual Memory (Page File)

Two very important things you need to know: You will need to physically disconnect from the Internet while doing this and you must turn off ALL other programs that are running in the background.

First, let's Defrag the Page File. Make sure you have enough physical memory before attempting this Tweak! It can be done with 512MB RAM, but 1GB RAM is better.

Hold down the WinKey* and hit Pause|Break to open the System Properties - Advanced - Performance - Settings - Advanced - Virtual Memory - Change - select the proper Drive - No paging file - Set - OK your way out while OKing any warnings.

Reboot and now Defrag the HDD. Click Start - Administrative Tools - Computer Management - When that opens, on the Leftt Side click Disk Defragmenter - stretch this window larger so you can see all of the Hard Drives/Partitions - click on the Hard Drive/Partition you need to Defrag and click Defragment. When it finishes, click OK and Reboot once again.

Now let's re-enable the Page File and change the Page File size - Hold down the WinKey* and hit Pause|Break to open the System Properties - Advanced - Performance - Settings - Advanced - Virtual Memory - Change - select the proper Drive - Custom Size - set both Initial and Maximum to twice the size of physical memory you currently have installed (...meaning, if you have 512MB RAM, set both to 1024MB...If you have 1GB RAM, set both to 2048MB...) - Set - OK your way out while OKing any warnings. Reboot one last time.

Now the Page File will be Defragged and in one contiguous file.

* The WinKey is the Windows Flying Logo key between the CTRL and ALT keys.

Change the Internet Explorer Window Title

 - Start - Run - type regedit.exe - Enter - then navigate to - HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Window Title - and set it to blank. If this key is not present, add a String value and name it Window Title and modify the value, leaving the value blank.

Increasing shutdown speed by reducing wait times part 1

Change the HungAppTimeout and/or WaitToKillAppTimeout Values - 95.
Open REGEDIT and navigate to 'HKEY_CURRENT_USER\Control Panel\Desktop\'
Highlight the 'WaitToKillAppTimeout' value.
Set it to '1000' (the default should be 20000).
Now highlight the 'HungAppTimeout' value
Set it to '1000' also.

Please notice that tip #96. Increasing shutdown speed by reducing wait times part 2 on the same page gives instructions for changing the same settings, but for All Users of the computer.